Why does People First work the way we do?

One of our goals at PeopleFirstSCC.org is to create a work environment that is truly enriching for everyone that is on our staff. Candice Elliott interviewed us on her podcast about how we do it:

Well, 2024, We’re Here Whether We Like it or Not

I’m coming into 2024 with a lot on my mind. We recently had to say goodbye to our good friend Joshua Coffy. My father in law passed away this year. Burning Man was a mess…

Professionally, someone recently told me that what my org is doing is “meteoric.” Since being nothing but an idea at this time in 2020, as of Tuesday we have nine full time staff, and handful of part-time staff, a budget over $1 million, and are about to move into our first real office space. Our initial program housed 45% of it’s participants in it’s first 14 months. And, there is so much more coming in 2024. The possibilities and opportunities on the horizon in 2024 are truly mind-boggling to me. I find myself looking into the future, seeing a bunch of question marks, and taking actions today to get answers to those questions. It is a challenge that I find myself relishing – even though it is often stressful.

The next thing for me is really cementing the way that we provide services throughout the organization. One thing, of many, that is going to distinguish us over time is delivering very effective services. To do that, we are going to have to codify what that means internally. I’m excited for that. A cool thing about our organization being about growth, healing and ending homelessness is that the growth and healing happens on our team as well. Yet, if we are about that internally as well as externally, how do we manage the logistics of that? This is a question I’m eager to answer.

Local politics will also determine the trajectory of what my org is doing. There are sales tax measures on both the city and county ballots that may directly fund our programs, if passed. There are also three elections at the county supervisor level that will change what decisions get made in our entire region.

My daughter (facebook link) continues to amaze me in her short time working in acting and modeling.

And yet, all bets are off if Trump wins in November. The relative stability that has marked our country since the Great Depression will be in danger, if not outright gone immediately. Professionally, I sometimes worry that I’m re-arranging deck chairs on a sinking Titanic. No one’s life will improve in the long term if Donald Trump serves another term, and that reality is going to present all of us with challenging decisions to make.

If you read me regularly, you know that Democracy is a prime value to me. I understand and sympathize with folks who feel like our system is broken. I agree that it is broken. But we cannot throw it out to replace it with a dictator. Those of us who criticized him in 2015 turned out to be right – please listen to us now as we continue to criticize him. He will dismantle the very thing that does actually make America great. I’m sure this list is just a start.

Anger, Fear & Democracy

Probably the angriest I’ve been in many years, was when I felt like I had to defend the integrity of my Burning Man camp. I’m not done apologizing to folks for how I did this (I truly was misguided) – yet I also found it instructive. If what pulls us to anger is defending what matters to us… then we all must be feeling like a lot of what matters to us has been under threat recently.

I certainly have. Every time I look at the news, there seems to be another threat to our democracy. There seems to be another threat to the rights, respect, and/or quality of life of average Americans. Even knowing that my news feeds have learned that anger keeps people engaged so they can show them more ads… is the news inventing these things for us to be angry about? I don’t think that’s exactly the case.

I’ve been thinking about how our history determines our future, in the sense of our politics. For me, the way to go about ending homelessness in my region is to bring together a wide array of people in the community and unite them around the common goal of ending homelessness. However, what I’m just wrapping my head around is that a lot of these people (even if I’m just meeting them for the first time) have bad blood already. They are nursing slights, hurts, upset and offense from previous attempts to make headway on homelessness in our region. So far I’ve been adept at getting these folks in the same room at the same time, but how do I help them to forgive each other? Or, at the very least, be open enough to working together again? How do I help these folks leave the hurt of yesterday behind, so that it doesn’t become the hurt of tomorrow as well?

Probably a lot of these folks felt like they had to defend what really mattered to them, from each other. Probably a lot of these folks felt like their ideals were under attack. I was in a conflict resolution training recently, and the trainer wrote that the Conflict Cycle starts with some sort of event, and then someone perceives negative intent behind that event. They act on that perception, and then people react to them. Then there is another event… and we are now in an ongoing cycle of conflict. Hence, the name. What struck me differently this time around was that someone has to perceive negative intent. I know that happens a lot in our community – people perceive negative intent pretty regularly.

One could argue that trait actually varies significantly across our political spectrum. That people on the right perceive negative intent from anyone who isn’t on the political right, and those on the political left perceive negative intent even from their own allies. Not sure how true this is, but a take to ponder further.

I think we need to stop thinking about Democracy as if we are done improving it. I fear that, in America, we’ve gotten so accustomed to revering the constitution and the founding fathers that we’ve forgotten that we can actually make our democracy better. And by better, I mean more effective at embodying the will of Americans.

An idea that I haven’t been able to get out of my mind is the idea of neighborhood representation. This is the idea that every neighborhood would elect someone to represent them to every elected official and government institution. The goal being that no one in America would be more than one degree of separation from someone who has the power to set policy and address their concerns about government. Of everyone reading this, how many of us have that experience now? I’m guessing it’s very few. Because of the nature of my work, I know quite a few elected folks in my region… and in my experience that is really rare. I don’t think it’s a coincidence that conspiracy theories and distrust of government is so high when so many of us are disconnected from the process and the outcomes of the process.

I also think we need to break up our two big parties. I have heard the “big tent” argument from Democrats, and I think we’ve all discovered that our current political climate would be much better if we had 4 to 6 viable political parties in this country instead of two. This would mean breaking down all of the institutional advantages that the Democrats and Republicans have, while making it real easy to start a new party and removing the barriers to running for office. It would probably mean completely undoing our primary system, and scrapping the electoral college. If we had an assortment of parties, we could avoid a situation in which extremists take over one of the two major ones. It is also much more difficult to paint anyone that isn’t in your party as wrong, evil, not a patriot, etc… especially if each party has to partner with others to get anything done.

These are just my ideas, but we need to have more. How else can we make the structure of our democracy more conducive to actual democracy? I think if we are unwilling to make our democracy more effective, we provide ammunition to the people in the world that argue that democracy is too chaotic. That the best governments are autocracies, dictatorships, or worse.

I do believe that it is a human right to have a say in how your government operates. I do also think that democracy has to be a lifestyle, a way of life. It is not sustainable to live our lives as little dictators who vote occasionally on who will dictate over us. I think that means working to achieve buy in, consensus, and agreement in all aspects of life. At work, at play, in our families, and in our communities. That means not forcing our desired policy outcomes on people.

That also means seeking out accountability. It is only the un-democratic who avoid accountability. If we seek out accountability, we are willing to own that we have messed up. We are willing to grow. If we avoid hearing that we are wrong or that we did something that is not okay… we are just going to continue doing those things, but in more sneaky ways.

We are also going to avoid holding our political leaders accountable when they do things that are wrong, because we don’t want to be held accountable ourselves. We become enablers.

The political discourse in America does feel like it can be broken down around accountability right now. The left seems to want to hold everyone accountable, the right seems to want to avoid accountability entirely – and to say “we’re not that bad, the left does the same bad stuff we do!” Of course, there are certainly people on the left side of the political spectrum who want to avoid accountability. It is an impulse we all must get over, after all.

A glaring weakness that is showing up for me recently is that I do not seem to have the patience to see where folks are coming from… or at least not as much as I used to. Whereas in the past I would be more understanding of people and their behavior, I am now much quicker to assume bad intentions. Or to just be angry with people. I do think that a big part of this for me has been Donald Trump. Being bombarded every day by clearly negative intentions from him and his allies makes it hard to have patience for anyone who resembles that sort of thinking. Covid added a layer of stress to that. So did the fires locally.

But another thing that I think robbed me of my patience has been starting a new homeless services agency. For me, that made every day high stakes. Will what I do today lead us to get a contract? Will I miss something that will endanger our financial stability? Am I working too slow? Am I too aggressive? Am I not aggressive enough? Will any of our program participants die? Will I assemble a team that works well together? How do I do everything while being a husband and a father, and having friends and a life? Did I miss something that is going to have catastrophic consequences? Will the people in the rest of my life be able to adjust to how different my life is? Will the powerful people in my community work with me or shut me out?

Will I get vilified by other service providers? Will I get vilified in the press? Will I get stabbed in the back (metaphorically)? Will I get stabbed in the front (metaphorically)? Will I be able to maintain any semblance of health while doing this? How much time with my family am I willing to miss? How much time with friends? Will I make a fool of myself? Will I let down my funders? Will I have to fire people I really care about? Will this adventure destroy relationships I have with people? Will I make myself unemployable and broke? Will my family leave me? Will I die early from the stress of doing all of this? Am I doing so much that something is going to inevitably come crashing down?

Am I going to be the focus of a targeted attack?

These are the worries that I haven’t been allowing space for on this journey so far. But there is a saying that I know to be true; what you resist persists. Being unwilling to air these fears out has meant that they have not gone away. Maybe writing them all now will start me on the process of re-balancing myself. Will I even remember what it feels like to have a strong emotional equilibrium?

Regardless, there are things that I have learned on this journey. The most valuable thing, I believe, is that I am as capable as I believed I was. I yet may be even more capable. Knowing that has changed my life irrevocably. Knowing that has caused me to consider what bigger differences I can make in this world. Given all the stress, frustration and fear… I find myself saying “What else can I do?”

Paid The Cost Podcast

Had an incredible conversation with Nativo on his Paid the Cost podcast at the end of August, about homelessness and my life in general. Here is the link to the episode itself.

Also, Alejandro (here’s his Instagram) made this incredible image of me, hearkening back to when I did outreach with people who are homeless and handed out cookies as part of that outreach…

In the News

on the radio, on the interwebs

A more in depth update about life for us during the coronavirus is coming, but in the meantime check out where I’ve been in the press recently:

-Brenna, my wonderful wife, nominated my for the #ispyahero award campaign put on by Primary.com, and they gave me an award! You can check out what she wrote on facebook or instagram.

-Drew Glover had me on KSQD 90.7 to talk about nonviolence and working with people who are homeless. I really appreciated being able to get into the nuts and bolts of how de-escalation works in my conversation with him, and we also covered what we are doing at the shelter and community wide to serve the homeless population during this time. Here is the link if you want to hear it for yourself; at Radio Free America. It aired on April 10th (2020) on the Nonviolent Voices Show at 3pm.

-Jessica York, in her great ongoing coverage of the homelessness crisis in Santa Cruz, mentioned quickly what we are doing at the Free Guide. You can read the article in the Santa Cruz Sentinel, I’m including it here mostly because it’s a great snapshot of where we were in this crisis a couple weeks ago. Honestly, our county as a whole seems to have really stepped up since the coronavirus hit, and it’s inspiring to see.

Coronavirus: Day 16

Even if we don’t have it, it’s taking it’s toll

My county, Santa Cruz, issued it’s stay at home order on March 16th (if I’m counting correctly). So I’m counting sixteen days from that day to today. Santa  Cruz county also got over the 50 confirmed cases threshold today. I’m just gonna share the stuff that is on my mind:

-My wife has been working from home, essentially home-schooling our six year old daughter, AND wrangling our near two year old daughter, a puppy, a dog & a cat. Schools & daycares are shut down. My wife works in the schools system in Santa Clara county, their schools are shut down.

-I have continued to manage the homeless shelter that I manage. Which means I’m still going into work 40 hours a week, and interacting with shelter staff and participants.

-There is nowhere near enough time or energy for us to tackle everything we have to do every day.

-A friend brought us groceries and dinner one night a few days ago, and it was honestly manna from the heavens. Every time I’ve seen toilet paper for sale, when the shelves haven’t been empty, it’s been one roll of toilet paper at a time. We’re nearly down to our last roll, if I can’t find a package soon I guess I’ll be buying some rolls…

-It’s been really hard to see and hear about folks who are working from home, or simply at home not working, with no kids and nothing to do. Our world went from 3 full-time jobs (our jobs, and raising the kids while we aren’t at our jobs) to five full-time jobs (add in teaching our kindergartener and “daycare” for a toddler). My wife is taking the brunt of the change, and I’m doing what I can – but it is honestly just too much.

-I spent the last two weeks at the shelter being pulled in multiple directions at once, filling 2-4 roles. I think we have staffing levels at the right spot going forward, but I haven’t recovered yet.

-Before coronavirus, we had bunkbeds in the shelter. In order to create enough “social distancing” (which really should be called “physical distancing”) we’ve moved a portion of folks in the shelter to tents that we have set up in the parking lot. We have gotten much more thorough in our cleaning. Accomplishing this while dealing with the chaos and being short staffed has been rocky, to say the least.

-I’ve been watching the news very closely for mention of people who are homeless getting coronavirus. The only one I’ve heard of was a gentleman in San Jose, CA – who passed away from it. People are very concerned about coronavirus getting into the homeless community. Everyone has been told to practice “social distancing” to slow the spread of this disease. But our culture has been socially distancing from people who are homeless for decades. Social distance is not new for people who are living outdoors. It’s sad to say, but people who are homeless might have a higher risk of getting coronavirus from service providers and landlords than from anyone else. That being said, as soon as there is an encampment somewhere that produces about three coronavirus cases, it’s a totally different picture.

-I saw that there was a record number of unemployment applications sent in recently. Which is not surprising, given that so much is being shut down. But our food supply hasn’t been reduced. Our (already inadequate) housing supply hasn’t been reduced. What if it isn’t actually necessary for our society for those millions of folks to be working? What if we don’t need so many of us working to actually get everyone’s needs met? People who talk about Medicare for All (or single payer healthcare in general) talk about decoupling healthcare from employment. What if we decoupled housing from employment (or income) as well? This is a thought that came to me this week.

-Our whole family is processing through a cold. A definite feature of the coronavirus is the enhanced scrutiny that every sickness receives. We don’t have any reason to think we have it. Even so, I read the reports from Iceland – where it appears they are testing everyone – and it appears half of the people who get positive results have no symptoms whatsoever. It’s terrifying to think that our near two year old could get this, she had a series of medical issues recently and needs to be healthy for another couple of months before she’s out of the woods. Nonetheless, there is no way we would get tested in this country. There are  nowhere near enough tests for non-rich people who don’t have any of the primary symptoms.

-Our little mountain town has a nightly howl at 8pm, in honor of the healthcare workers on the front lines of this epidemic. It’s truly heartening to hear and participate it.

-Even though Santa Cruz county just got over 50 confirmed cases, we are currently weathering the storm relatively well. Santa Clara county, directly to the north of us (also know as Silicon Valley, for you international readers – and where I grew up), is up over 950 confirmed cases. The other county to the north of us, San Mateo, is up over 380 cases. I hope our county can keep it’s cases from exponentially increasing, but I’m not sure I would take that bet.

-At the Free Guide, we’ve had to switch to a “live” google doc that can reflect changes we’ve made to available resources for the homeless in Santa Cruz county the second we make them. We’ve had to do this because the list of resources is changing so fast.

-Merlin, the puppy, has been a boon to all of us at home and at work.

-Our oldest daughter cried today when she found out that her school will be closed for the rest of the school year. She misses her friends, and her teacher, so much.

Even though this has been hard, it’s not too hard. We’ll get through this. But all of this is tiring.

Santa Cruz Free Guide is now searchable

After months of work, we’ve finished making the Santa Cruz Free Guide into a searchable website for people who are experiencing homelessness – or simply anyone who could benefit from being connected to services. Check it out at santacruzfreeguide.org!

It’s Me

Here this is, for you to read

If there’s ever a day
When you’ve found you’ve
lost your way
and you’re looking for
someone to reach out to

And you don’t know
who’ll be there and
who won’t
who’ll listen and give you
something to hold on to

I’m not so far
just a message away
if you’ve got something
to say
or need someone
to walk with

Who’s gonna be there when
you’re in your worst moment?
Who will watch you as
you cry and you scream?
Who will put out their hand
when you need someone to hold?
Who will rock you back to sanity?

It’s me

It doesn’t bother me
if it’s been a year, or two, or three
a decade, or more
since you spoke to me

You are my friend
I mean that to the end
As long as I draw breath
you are part of me

If you don’t have
a roof over your head
if you’ve got track marks instead
If self harm seems like
the best solution for you

If you’ve lost your last sense
of direction

It’s me

I will be there
when the darkness closes in
when there’s nothing left
but the feet your standing in

I will walk a mile
or a thousand more
to get to your door
or take you to a new one

You’re never alone
in this world
when it’s cold as stone
As long as I draw breath
you’ve got me

Who’s gonna be there
when you’re in your worst moment?
Who will watch you as you
cry and you scream?
Who will put out their hand
when you need someone to hold?
Who will rock you back to sanity?

It’s me

I was listening to “It Ain’t Me” by Kygo and Selena Gomez yesterday – which I think is a beautiful song – and was experiencing a sense of cognitive dissonance deep in my soul. It’s essentially a breakup song, the way it’s performed it comes across as a lady saying that she isn’t going to support a guy anymore in the moments where he can’t take care of himself. Which, is a sentiment I can appreciate. As the song went along, I realized that it is me. That I want to be there in those moments. That, though I may not be in the habit of communicating this to the people I care about, it is exactly my intention to be there for my friends in their hardest times and any time. That when I become friends with a person, I am making a lifetime commitment to them. That, though I’ve struggled with the logistics of that commitment, as I’m sure we all have – it has been my commitment my entire life.

So, even though I haven’t written poetry for years, this poem just sort of spilled out of me. I wrote it roughly to the tune of “It Ain’t Me.” Apparently I’m much more of a lyricist than a tune-writer. I didn’t go and re-write the song word for word though, I just wrote what came to mind. Since the words of this poem are what I am feeling deeply on a daily basis these days, I thought I’d share it with you.

The Santa Cruz Free Guide (a re-Introduction)

Some of you may know that, for months now, I and a handful of other people have been working on building a truly comprehensive resource guide for people without housing who live in Santa Cruz County. Today we launched the new guide, as well as one of our new services: real time schedules of all the services in Santa Cruz County.

It has truly been serendipitous that this project has come together the way it has, and I am grateful for all the folks who have worked on it.

Also, this truly is just Phase 1 of this website and project. There will be more features and improvements coming in future months.

Here is the announcement email that went out today to service providers throughout the county:

Hello Everyone,
Attached please find easy-print, double-sided, county-wide resource guides to free services serving people experiencing homelessness in Santa Cruz. Please feel free to utilize and print these guides for yourself, your organization, your clients, friends, or neighbors in need.
We are pleased to announce the formation of The Free Guide, a non-profit 501c3 organization dedicated to maintaining a permanent local hub space for hosting this information. We know resources in our county are limited, but information need not be.
We are dedicated to keeping information free and accurate, up-to-date, local, and easily accessible. Feel free to take a look at  www.santacruzfreeguide.org
Check our  More Resources page for downloadable fliers. We’ve got a leaflet on the new Santa Cruz Winter Shelter program, Watsonville Winter Shelter program, Smart Path access points, the Warming Center’s Storage program and more.
Check the new Calendar Resource page for carefully maintained google calendars listing service times and locations. Feel free to upload these to your smart phone or mobile device.
Is your organization, resource, or service listed correctly in the web and/or print versions of the guides? Is there something we’ve left off that you think should be included? Space is limited in the print guides, but we can copy-fit or we may be able to include additional info on the web pages. Do let us know at santacruzfreeguide@gmail.com
And of course if you wish to be removed from our list to receive updates, simply respond with “Remove me” in the subject line.
Thank you,
The Free Guide Team
Evan Morrison
Alec McLeod
Maile McGrew-Fredé
(I’m not actually attaching the files here, so you can go to the website and see what it’s all about)