One of our goals at PeopleFirstSCC.org is to create a work environment that is truly enriching for everyone that is on our staff. Candice Elliott interviewed us on her podcast about how we do it:

One of our goals at PeopleFirstSCC.org is to create a work environment that is truly enriching for everyone that is on our staff. Candice Elliott interviewed us on her podcast about how we do it:

I’m coming into 2024 with a lot on my mind. We recently had to say goodbye to our good friend Joshua Coffy. My father in law passed away this year. Burning Man was a mess…
Professionally, someone recently told me that what my org is doing is “meteoric.” Since being nothing but an idea at this time in 2020, as of Tuesday we have nine full time staff, and handful of part-time staff, a budget over $1 million, and are about to move into our first real office space. Our initial program housed 45% of it’s participants in it’s first 14 months. And, there is so much more coming in 2024. The possibilities and opportunities on the horizon in 2024 are truly mind-boggling to me. I find myself looking into the future, seeing a bunch of question marks, and taking actions today to get answers to those questions. It is a challenge that I find myself relishing – even though it is often stressful.
The next thing for me is really cementing the way that we provide services throughout the organization. One thing, of many, that is going to distinguish us over time is delivering very effective services. To do that, we are going to have to codify what that means internally. I’m excited for that. A cool thing about our organization being about growth, healing and ending homelessness is that the growth and healing happens on our team as well. Yet, if we are about that internally as well as externally, how do we manage the logistics of that? This is a question I’m eager to answer.
Local politics will also determine the trajectory of what my org is doing. There are sales tax measures on both the city and county ballots that may directly fund our programs, if passed. There are also three elections at the county supervisor level that will change what decisions get made in our entire region.
My daughter (facebook link) continues to amaze me in her short time working in acting and modeling.
And yet, all bets are off if Trump wins in November. The relative stability that has marked our country since the Great Depression will be in danger, if not outright gone immediately. Professionally, I sometimes worry that I’m re-arranging deck chairs on a sinking Titanic. No one’s life will improve in the long term if Donald Trump serves another term, and that reality is going to present all of us with challenging decisions to make.
If you read me regularly, you know that Democracy is a prime value to me. I understand and sympathize with folks who feel like our system is broken. I agree that it is broken. But we cannot throw it out to replace it with a dictator. Those of us who criticized him in 2015 turned out to be right – please listen to us now as we continue to criticize him. He will dismantle the very thing that does actually make America great. I’m sure this list is just a start.
It’s about respect, not about censorship
I’m going to posit a new working definition of the word Woke.
Woke: Respecting the history and life experience of historically marginalized people and treating historically marginalized people with dignity.
Hopefully that’s a pretty straightforward definition for most of you. Because if that definition stands, then the opposite is also true.
Anti-Woke: Disrespecting the history and life experience of historically marginalized people and treating historically marginalized people without dignity.
I think that second definition is more useful. Sure, you can be anti-woke. Sure, you can disrespect marginalized people – but if you are disrespecting marginalized people get the f**k out of the public square and come back when you have calmed down and can behave with dignity and respect again. This doesn’t require the government to step in. It doesn’t require arguments about the first amendment. It requires adults to step in when someone has lost their head and setting them straight. And if you refuse to show marginalized people respect and dignity? Then we all know who you are and what you are about.
But, if you aren’t able to respect or dignify marginalized people… move out of the United States. Because this country is filled with folks who have historically been marginalized, daily life is going to be rough for you. Move away. This country is the land of the free and the home of the brave. If you aren’t brave enough to show people basic respect, you aren’t brave enough to be an American. You are too fragile to be American.
…
This brings me to a fundamental misunderstanding of humanity in our modern social media platforms. Facebook figured out that posts that elicit anger get more interactions, keeping more people on their platform longer. They didn’t realize that the anger is people’s innate instinct to reign in people who are being assholes. So the more they boosted asshole content, the more people felt the need to reign it in. Why does this matter? Because if you are going to facilitate the public square, you need to actually facilitate it. If someone is showing up and getting everyone to yell at them, it’s time to remove them and take some time to get their head straight. Not encourage their asshole behavior. When you do that, when you let regular people see that no one is going to stop the assholes, then you give the space over to the assholes. Without regulation, bad actors do whatever they want. You have now ceded your public square to the worst of us. Whatever discussions that educate, provoke the intellect, create friendly and loving connections, and stir the soul have now taken a back seat to assholes yelling.
Facebook and Twitter (every other social media platform seems to aspire to be them) have created a public square and signed up to be the facilitators. They seem not to realize, though, that the role of the facilitator is the most important role in the public square. If people can’t trust the facilitator to facilitate fairly and to make sure the public square is a safe place to be, they will leave. Twitter, at this moment, seems to be wrapped up in thinking they have to enforce everyone’s first amendment rights. But Twitter has no obligation to let everyone speak whatever they want on their platform. In fact, the opposite is true. If they allow everyone to say whatever, then the entire place will devolve into bots and assholes yelling at each other. Twitter, if it wants to maintain it’s user base, needs to let it’s users know that they can safely be there. So far, it has failed to do so. The first amendment only applies to the US Government. Twitter is not the government.
If you actually value conversations that help people to change how they view the world, you have to ensure that they are experiencing psychological safety. What is psychological safety?

For those of you who need a url, check out this url: https://www.ccl.org/articles/leading-effectively-articles/what-is-psychological-safety-at-work/
If you are a free speech absolutist, then you aren’t going to stop people from being punished, humiliated, or shouted down for sharing their ideas. Eventually, you are going to cede your entire space to the yellers – because people who want to do other things aren’t going to hang out in your space.
So how do you reign in assholes without making them feel like they are being targeted for their deeply held beliefs? That’s a hard thing to do. It takes a combination of skills and abilities – and even the people who are good at it are continually bumping up against new challenges in that endeavor. But we have no evidence that people who write code for a living are especially skilled in that work.
Of course, all that I’m talking about unfolds over time. We’re seeing the decline of facebook because they have demonstrated their inability to facilitate effectively. Twitter claims that they are doing well… but we’ll see the reality as the months and years play out.
In the meantime, folks, let’s keep showing people dignity and respect.
(this space intentionally left blank in the hopes you’ll click the link)
I’ve been thinking about obstinacy. I’ve been thinking about it in the context of American politics, Middle Eastern politics, and everything else. I’ve been thinking about the stubborn unwillingness to question one’s beliefs, even in the face of overwhelming evidence that those beliefs are incorrect. I’ve been thinking about how it’s common, prevalent, in our world today. Yet, it’s always been with us, hasn’t it?
Is it new for a politician’s followers to assert that the politician won an election, when there is no evidence that they did? No. Is it new for one people to take land from another people and then act like it’s been their land the whole time? No. Is it new for people to ignore all reasonable advice that would keep them safe in the time of a global pandemic? No.
Yet, it’s one thing to know that these are historical truisms of humanity. It’s another thing to live it. It’s another thing to know that people are falling for the same old stuff they’ve always fallen for, and there probably isn’t anything you can do about it. There certainly isn’t anything I can do about it.
You and I, all of us, are subject to the whims of the people in our community. Relatively speaking, we are all just bits of water riding the waves of humanity. Sometimes, those waves take us in the wrong direction. None of this makes me feel better.
Yet, obstinacy serves it’s purpose. I’m sure there are many an entrepreneur who will tell you that they had to keep going in spite of all the evidence otherwise. I’m sure every person has their story of having to persevere in spite of all evidence pointing against them.
Maybe that entrepreneur thing is a myth. Maybe that is something we just tell ourselves, in America. It certainly seems like I’ve heard it everywhere. Part of my thinking on this, is that in America, I think we may have a collective mythology about obstinacy. Our heroes are people who stood up against the masses, who went against the long odds.
The statistical outliers.
So when we’re confronted with things that challenge our beliefs, why can’t we be the heroes to? Can’t we say; I know better than that? Doesn’t it feel good to zig when the rest of the world is zagging? Does it feel good to know that you know better than the masses who are just sheep?
A saying I find very relevant to our times is that; extraordinary claims require extraordinary evidence. Today it feels like a lot of folks are forgetting the evidence part.
Yet again, none of this makes me feel any better. For me, the challenge is forgiveness. The challenge is to forgive people even though they hold fast to beliefs that I find nonsensical. Even if my life is made harder or shortened by their behavior because they hold those beliefs.
How do you forgive someone who reinforces your suffering because they refuse to acknowledge the truths that are readily apparent to you?
Don’t get me wrong, my suffering is minuscule in the grand scheme of things. My suffering is just the suffering of someone who sees the pain of people living on this planet in the year 2021.
But you know what? I’m gonna give it a shot: I forgive you, humanity. I forgive you for hanging onto ideas long past when they’ve outlived their usefulness. I forgive you, for letting people suffer and die to achieve your own selfish ends. I forgive you for messing up. I forgive you for doing, and saying, the wrong thing at the wrong time. I forgive you for making things worse. I forgive you for abusing your power. I forgive you for disrespecting people’s sovereignty over their own lives. I forgive you for ignoring the impact you have on your community and your environment, so you can continue to enrich yourself. I forgive you…
…. now stop it.
🤪
We now have an opening in this country, and this is what I would like to see
Since we are in the waning days of the Trump administration and the Democrats may take the senate as well (we’ll see what happens in Georgia), I’ve been thinking about what sort of opening could exist if those two things come to pass. One thing that I hope for is a retiring of an old form of leadership. A form that Trump embodied, but that certainly didn’t begin with him.
I think that, for most of my life, I’ve been looking for a certain kind of leadership. I’ve found it many times, but never where I wanted to find it. I have wanted to find it in our government leaders, in the leaders of our businesses and organizations, in my community. Instead, in my experience, I’ve found it at random. I cherish the folks that embody what I’m about to describe, and I have found them in the most unexpected places.
So what am I looking for, in leadership, that I am so rarely finding? Wisdom and patience are the first things that come to mind. To speak metaphorically; to be able to guide the ship without over-steering. People who feel the extent to which their employees and customers rely on them, and do their best to honor that commitment at all times. I am looking for people who are honorable. It’s one thing to understand and appreciate that some people get things done by backstabbing people and leaving people out in the cold. It’s another thing to do it. I’m interested in leaders that understand that any business or organization is also a community, and who honors that community. It’s also important that a leader honors the thoughts, feelings, and opinions of other people. If you are a leader, reasonable and respectable people will come to conclusions that are different than yours. Reasonable, respectable people will also make mistakes. The type of leader I’m looking for will respect that and will respect them. I’m looking for grace. In a leader, I want someone who can give others grace. Who can distinguish what someone means to do, and who can lift people up and help them grow when they fall. If I’m an employee, I’m looking for a leader who will protect me. If I’m employing, I’m looking for a leader who will protect the people they work with. I’m looking for leaders who ask questions; of themselves, of their staff, of everyone. People who are curious, and who know to rely on the expertise of the people around them. To extend the boat metaphor, I’m looking for leaders who do just guide. Who don’t get hung up in the color of the lifeboats, or the fuel mixture ratios in the engine. Leaders I’m looking for have delegated those decisions to people that they’ve empowered to make the right decision. I also want a leader to have enough knowledge and wisdom to know when they are being buffaloed. A great leader who otherwise always takes bad advice will inevitably look on blithely as their happy ship full of people sinks to the bottom of the sea. Yet, every leader will take and act on bad advice. I’m looking for leaders that can recognize their mistakes, acknowledge them, apologize to any aggrieved parties, and then correct course quickly.
A leader must also, always, be cultivating other leaders. Why? Because all this doesn’t happen in a vacuum. I know that when I’ve been most effective as a leader, a large part of that formula has been having advisors and mentors of my own. A leader must have and continue to cultivate; people in their lives who give them guidance, help them process their feelings when they are upset, and people who are unattached to their work who can give them unvarnished advice and perspective. A leader needs to be delegating to people nearly all the time. Those people that are being delegated to need to all be on the same page. One day, the leader will have to delegate the entire operation of the organization they are leading. I think it’s important to have people around who can step up to the task, and that doesn’t happen without cultivating leadership.
A leader must want to be held accountable, and must be able to hold others accountable. We all make mistakes, and we all have errors in judgement. We all have impulses occasionally that aren’t the best. A leader that can be held accountable will have their own worst impulses held in check, and a leader that can hold others accountable will do the same for the others around them. For all of us, being held accountable is an opportunity to grow. Accountability is a gift… give that gift.
This is the sort of leader that I have always attempted to be. I cannot say that I have embodied these principles all of the time, but I can say that I have aimed to. What I am hopeful for, that in this new opening we have in our country, is that leaders of this kind can get more space to operate. I am hopeful that we all can see what good can be done from leading this way.
You heard about Part 1, join us for Part 2! We’ll be looking what it will take to actually end homelessness here. Increase shelter space? Navigation centers? Transitional camps? Change building codes? Fund construction of low income housing?
Everything is on the table. Come ready to share your ideas, and to hear new ideas. We have plenty of experts, what we need are regular citizens of the county to give their views.
If you are currently homeless, there will be secure space to store your belongings at this event.
If you weren’t at Part 1, please check out the notes from our first meeting: bit.ly/endhomelessness1
It’s taking place on September 26th, from 6-8pm at the Veterans Memorial Building (846 Front Street in Santa Cruz). It was moved to this location so we would have more room, as we found we quickly ran out of room at the downtown library.
Here is the facebook event
“People aren’t being seen”
For a long time now I have been pointing out to anyone who will listen that community is broken in this country. At least where I live, in California. I think we are seeing the consequences of that brokenness all around us; in our crazy political environment, our high homeless population, the ridiculous numbers of people in prisons and jails, even in the wide wealth disparity. Our rising suicide rate, our daily mass shootings, the mind-boggling amounts of money we spend on health care – the list of symptoms of our broken community just seem to go on and on. Oh, our lowering life expectancy too.
Since I work with people who are homeless, I do a lot of reading specific to the field. Street Roots published an article about the cognitive reasons why housed people struggle to feel empathy for people who are homeless. Not only is the article relevant to homelessness, I think it’s relevant to every aspect of our civic culture today. The italicized portions below are from that article.
“People aren’t being seen,” (Harris) said. “If I’m a busy person, going through a city where there are tons of homeless people, and I have to stop and consider the minds of all of these people, that might make me feel very uncomfortable. Moreover, if I don’t feel like I have the resources to help, there’s nothing I can do to alleviate that suffering. That feeling stays with you. Our brain says, instead, if I take a second to stop and think about your suffering, it’s going to make me feel bad. So, dehumanization becomes a kind of emotion regulation strategy.”
Online, with social media, we have all faced a time where we were forced to consider the mind of someone who clearly has wildly different views than we do. How much easier is it to tune those people out than is it to actually think about what they are saying? How much easier is it to, then, just write off people who share those views and de-friend them or block them out entirely? How hard is it to have your ideas challenged online and to refrain from yelling or letting the conversation devolve into insults?
“We readily help kids and cute animals, in part because we know that whatever trouble they’re in, they can’t really be held accountable,” (Zak) said. “We’re less likely to be so understanding and forgiving when it comes to homeless adults or drug addicts. This tendency to judge rather than help is partly the result of a spot in the prefrontal cortex called the subgenual cortex. It’s full of oxytocin receptors, and it appears to modulate the degree of empathy by regulating the release of dopamine. No dopamine means no reward from engaging with the other person, which makes it less likely that we’ll reach out empathically.”
In America, there seems to be a very strong desire to withhold services from people who don’t “deserve” them. This makes sense if, when we feel powerless, we dehumanize the people in our communities who need help. Since they are still suffering, they are living proof of our failures….
I’ve been wrestling with the idea that humans have an innate desire to help other humans. That commerce is based on contribution. What do people pay for? They pay to be contributed to. Whether it’s food, housing, entertainment, interaction. We pay for other people to contribute to us, and we want to contribute to other people. When we see people who are homeless, most of us see people we can’t contribute to. Most of us see that we have failed to help them.
Is it easier to blame the homeless than to take responsibility, as a community? I would guess that most of us don’t even think in terms of our community. We don’t think about what services we want to be sure that our community members have access to. We don’t think about what we as a community are doing to alleviate suffering in our midst. Is it easy to say “they made their choices,” “they are addicts,” “they are getting what they deserve?” Maybe the people who say those things felt the powerlessness of dealing with someone who’s choices were chaotic and out of control. Maybe they had to detach from a loved one to maintain their sanity and control over their own lives. A real community has each other’s backs. What’s it going to take to start thinking like that?
“If we design interventions to help people meet members of such stigmatized groups and get beyond the stereotype and see the person behind the social category, they tone down their judgments and feelings,” (Hewstone) said.
Hewstone is literally saying that if we get people from different social groups to meet and interact, then we will ratchet down the judgement, the yelling, and the divisiveness.
WHAT A THOUGHT
So then, if we had strong communities, maybe we wouldn’t be having this problem in the first place?
Now I’m going to talk about politics. I think that the level of division in our country is a security threat. It is a threat to our democracy. It appears that multiple foreign countries have figured out how to manipulate our elections and political process for their own gain. Almost exclusively, they are preying on our own divisions to do so.
Is it an incorrect conclusion then, that the best way to fight for and save our democracy is to get to know our neighbors? To meet and get to know people in our community who don’t think or live like us? To talk with the homeless, the middle class, and the rich? To talk with brown, black, white? To talk with young, middle-aged, and old? With men, women, and everyone in between?
That seems like a logical conclusion to me. It seems to me that it is time to do our patriotic duty. It seems like, all it’s going to take to stand up for the principles that our country are founded upon, is for you and I to go out and bridge the gaps in our own lives.
Bridge the gaps, instead of fighting for our point of view. No one is going to do it for us.
‘MERICA!
It can’t happen if we don’t talk about it
Join me, join us, to get this process started. For more info, you can email me here: evan (at) thefreeguide.org
Chances are, you do something today that is not going to be socially acceptable in 40 years.
You are going to want to be able to apologize, show remorse, and move on. Lets give him space to do the same. He is not unrepentant, he isn’t saying “you know what? I’m still mad about this. I’m going to get my baton and go out into the streets of Ireland right now…” No. If he was, then go ahead, have at him.
He’s not a fragile man who thinks that you should never apologize. Liam is showing us how to grow. There are some people, who carry the same feelings he carried back when he went looking through Ireland for a black man to kill, who are only going to be open to changing their views when they see that someone else has already changed their views. Who, in the face of social pressure to change, are only going to harden their hearts and buckle down – but who will listen to someone who felt the way they do.
This is how we grow. If we don’t allow space for people to sincerely apologize and atone for their misdeeds, we don’t allow people to move on from the thinking that lead to those misdeeds in the first place. Something about our human brains; owing up to our mistakes allows us to let them go, hiding them doesn’t.
This is made somewhat simpler by the fact that he didn’t actually do anything. He didn’t assault or attempt to kill anyone, even though he meant to for a few moments of his life. This conversation gets more complicated when someone took an action that harmed someone else, but it’s still a conversation to have.
Also, what he wanted to do wasn’t okay then either. But it was significantly more socially acceptable then than it is today.
I, as well as most of you who read this, live in America. I admire a few of the people who founded our country in the late 1700’s, and consider most of them to be good people. Yet many of those men I admire were slave owners and probably misogynists.
Cultures and attitudes change, and in our time they are changing within our lifetimes. If we don’t allow people to raise their hand and say that they were wrong in how they thought, they are sorry and they have grown from thinking that way – then not only do we condemn them for the mistakes and foolishness of the past, but we condemn ourselves. For inevitably, one day we will find ourselves in their shoes.
Some of you may know that, for months now, I and a handful of other people have been working on building a truly comprehensive resource guide for people without housing who live in Santa Cruz County. Today we launched the new guide, as well as one of our new services: real time schedules of all the services in Santa Cruz County.
It has truly been serendipitous that this project has come together the way it has, and I am grateful for all the folks who have worked on it.
Also, this truly is just Phase 1 of this website and project. There will be more features and improvements coming in future months.
Here is the announcement email that went out today to service providers throughout the county: